FAQ
Frequently Asked Questions
1. How long does delivery take?
We typically process orders within 1–2 business days. Delivery usually takes 3–7 business days depending on your location. During peak seasons or unforeseen circumstances, delivery may take slightly longer.
2. How can I track my order?
Once your order is shipped, you'll receive a tracking link via Email, SMS, or WhatsApp (where available) so you can monitor your shipment in real time.
3. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) on eligible orders and locations across India. Availability will be shown during checkout.
4. What if I receive a damaged or defective product?
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or a short video. We'll arrange a replacement or refund after verification.
5. What is your return policy?
Eligible products can be returned within [Return Timeframe] of delivery, provided they are unused, in their original packaging, and meet our return policy conditions.
6. How will I receive my refund?
Once your return is approved and inspected, refunds are processed to your original payment method within 5–10 business days. For Cash on Delivery orders, refunds may be processed via bank transfer or another approved method.
7. Are my payments secure?
Absolutely. All payments are processed through secure and trusted payment gateways using industry-standard encryption to keep your information safe.
8. Can I cancel or modify my order?
You may request a cancellation or modification before your order has been shipped. Once dispatched, cancellations may no longer be possible. Please contact our support team as soon as possible.
9. Do you ship across India?
Yes! We deliver to most locations across India through our trusted courier partners. Delivery availability can be checked during checkout.
10. How can I contact customer support?
We're here to help! Reach out to us anytime:
📞 +91 78427 78034
🕒 Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST